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Booking Information

Our general terms & conditions at a glance

Anything else you may need?

Please get in touch with us directly if there is anything else you may require. Our team will be happy to assist you in any way possible.

We will send you all relevant details about the amount of your deposit and the date of payment upon booking.

We accept credit card payments by Visa or MasterCard. Bank transfers should be made to:

Volksbank Tirol AG
Hotel Mallaun e. U.
IBAN: AT78 4239 0005 0006 9514

Our written confirmation of booking becomes valid only once we have received payment of your deposit.

Your room will be available from 14:00 on the arrival date. Please give us a call if you think you will be arriving after 18:00.

We kindly ask you to vacate your room by 10:00 on your departure day.

Children enjoy special discounts if staying in the room of two fully paying parents:

In summer: 

  • 0 – 5 years: free
  • 6 – 11 years: 80% off
  • 12 – 17 years: 50% off
  • From 18 years: 20% off

In winter: 

  • 0 – 2 years: free
  • 3 – 5 years: 80% off
  • 6-11 years: 50% off
  • 12-17 years: 20% off
  • From 18 years: 10% off
  • The European travel insurance is the only insurer to offer a Corona protection package - details here
  • Free cancelation in the case of closed borders / travel warnings (Does not apply to the classification as a risk area, high risk area or possible tightened measures in the course of entering Austria or returning)


Winter 2021/22

  • Free cancellation up to 1 week before arrival
  • In the event of cancellation within the last week before arrival, we will charge you 90% of the travel price, in the event of early departure 100%.


Summer 2022

  • Free cancellation up to 30 days before arrival
  • In the event of cancellation within 30 - 7 days before arrival, we will charge you 70% of the travel price, in the event of cancellation within 7 days before arrival 90 % and in the event of early departure 100%.


  • Our gourmet breakfast includes a scrumptious selection of breads and pastries from a local bakery, muesli variations with different kinds of yogurt, tasty spreads, assorted cold cuts and cheeses, grilled sausages and traditional smoked ham, as well as freshly prepared egg dishes.
  • From 15:30 until 17:00 in the afternoon we serve a variety of sweet and savoury snacks.
  • In addition to three delicious main meals, our five-course dinner includes:
    - Starters, salads as well as desserts, fruit and cheeses from the buffet
    - One Tyrolean evening every week
    - Special dishes for allergy-sufferers (upon request)
    - A range of vegetarian dishes
    - A special children’s menu
  • Our special winter highlight is a weekly gala dinner in a festive ambience.
  • In summer, we host a traditional barbecue night with live music in the marquee.
  • Packed lunch is available upon request.


Please note that the price for our gourmet board does not include local tourism tax of €3 per person per day (applies to all guests aged 15 and over).

  • Our mountain spa oasis spread out over 1,000 square metres provides rest and relaxation with a Finnish sauna, bio-sauna, steam bath, infrared sauna, freshwater fountain, several multi-sensory showers, a gym, an extensive relaxation area with refreshments and access to the fresh air.
  • Take a swim in our indoor pool or soak up the sun on the luxurious loungers waiting for you in the relaxation area and our courtyard.
  • Spa treatments and solarium are available for a surcharge.
  • The gym provides an ideal opportunity for an energising workout.