Booking Information

Our general terms & conditions at a glance

We will send you all relevant details about the amount of your deposit and the date of payment upon booking.

We accept credit card payments by Visa or MasterCard. Bank transfers should be made to:

Volksbank Tirol AG
Hotel Mallaun e. U.
IBAN: AT78 4239 0005 0006 9514
BIC: VBOEATWWINN

Our written confirmation of booking becomes valid only once we have received payment of your deposit.

Your room will be available from 14:00 on the arrival date. Please give us a call if you think you will be arriving after 18:00.

We kindly ask you to vacate your room by 10:00 on your departure day.

Children enjoy special discounts if staying in the room of two fully paying parents:

In winter: 

  • 0 – 2 years: free
  • 3 – 5 years: 80% off
  • 6 – 11 years: 50% off
  • 12 – 17 years: 20% off
  • From 18 years: 10% off

In summer: 

  • 0 – 12 years: free
  • 13 – 17 years: 50% off
  • From 18 years: 10% off

As much as we all like to plan ahead, we are not to know what unforeseen events may happen from when we book a holiday to the day we actually leave. If you are forced to cancel your holiday at the Hotel Mallaun, the following terms and conditions apply:

  • Cancellation is free up to three months before your scheduled arrival.
  • If cancellation is made between three to one months prior to the scheduled arrival, a cancellation fee of 40% of the holiday amount applies.
  • Cancellations made between one month and one week before your arrival will be subject to a fee of 70% of the holiday booked.
  • In case of cancellation in the last seven days before arrival, 90% of the holiday amount will be charged. In case of early departure, the holiday will be charged at the full rate.

In order to save you any expenses in such cases, we recommend you take out Hotel Cancellation Plus from the insurance provider Europäische Reiseversicherung. Further information can be found online at the homepage of Europäische Reiseversicherung.

  • Our gourmet breakfast includes a scrumptious selection of breads and pastries from a local bakery, muesli variations with different kinds of yogurt, tasty spreads, assorted cold cuts and cheeses, grilled sausages and traditional smoked ham, as well as freshly prepared egg dishes.
     
  • From 15:30 until 17:00 in the afternoon we serve a variety of sweet and savoury snacks.
     
  • In addition to three delicious main meals, our five-course dinner includes:
    - Starters, salads as well as desserts, fruit and cheeses from the buffet
    - One Tyrolean evening every week
    - Special dishes for allergy-sufferers (upon request)
    - A range of vegetarian dishes
    - A special children’s menu
     
  • Our special winter highlight is a weekly gala dinner in a festive ambience.
     
  • In summer, we host a traditional barbecue night with live music in the marquee.
     
  • Packed lunch is available upon request.

 

Please note that the price for our gourmet board does not include local tourism tax of €3 per person per day (applies to all guests aged 15 and over).

  • Our mountain spa oasis spread out over 1,000 square metres provides rest and relaxation with a Finnish sauna, bio-sauna, steam bath, infrared sauna, freshwater fountain, several multi-sensory showers, a gym, an extensive relaxation area with refreshments and access to the fresh air.
  • Take a swim in our indoor pool or soak up the sun on the luxurious loungers waiting for you in the relaxation area and our courtyard.
  • Spa treatments, a jacuzzi, solarium and foot baths are available for a surcharge.
  • The gym provides an ideal opportunity for an energising workout.

Anything else you may need?

Please get in touch with us directly if there is anything else you may require. Our team will be happy to assist you in any way possible.