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Booking Information

Our general terms & conditions at a glance

Anything else you may need?

Please get in touch with us directly if there is anything else you may require. Our team will be happy to assist you in any way possible.

We will send you all relevant details about the amount of your deposit and the date of payment upon booking.

We accept credit card payments by Visa or MasterCard. Bank transfers should be made to:

Volksbank Tirol AG
Hotel Mallaun e. U.
IBAN: AT78 4239 0005 0006 9514
BIC: VBOEATWWINN

Our written confirmation of booking becomes valid only once we have received payment of your deposit.

Your room will be available from 14:00 on the arrival date. Please give us a call if you think you will be arriving after 18:00.

We kindly ask you to vacate your room by 10:00 on your departure day.

Children enjoy special discounts if staying in the room of two fully paying parents:

In winter: 

  • 0 – 2 years: free
  • 3 – 5 years: 80% off
  • 6 – 11 years: 50% off
  • 12 – 17 years: 20% off
  • From 18 years: 10% off

In summer: 

  • 0 – 12 years: free
  • 13 – 17 years: 50% off
  • From 18 years: 10% off
  • Cancel free of charge for up to 48 hours before arrival
  • Bonus when booking directly: We take over 50% of the travel insurance when booking via our hotel service. When booking directly on our website or following the link on our website and booking via European Travel Insurance
  • The European travel insurance is the only insurer to offer a Corona protection package - details here
  • Free cancelation in the case of closed borders / travel warnings
  • Any possible advance payments made will be credited as of 1 June 2021 in the form of a credit for a future holiday. This credit can be redeemed for rebooking until 1 September 2024. There is no fixed price when rebooking
  • Our gourmet breakfast includes a scrumptious selection of breads and pastries from a local bakery, muesli variations with different kinds of yogurt, tasty spreads, assorted cold cuts and cheeses, grilled sausages and traditional smoked ham, as well as freshly prepared egg dishes.
     
  • From 15:30 until 17:00 in the afternoon we serve a variety of sweet and savoury snacks.
     
  • In addition to three delicious main meals, our five-course dinner includes:
    - Starters, salads as well as desserts, fruit and cheeses from the buffet
    - One Tyrolean evening every week
    - Special dishes for allergy-sufferers (upon request)
    - A range of vegetarian dishes
    - A special children’s menu
     
  • Our special winter highlight is a weekly gala dinner in a festive ambience.
     
  • In summer, we host a traditional barbecue night with live music in the marquee.
     
  • Packed lunch is available upon request.

 

Please note that the price for our gourmet board does not include local tourism tax of €3 per person per day (applies to all guests aged 15 and over).

  • Our mountain spa oasis spread out over 1,000 square metres provides rest and relaxation with a Finnish sauna, bio-sauna, steam bath, infrared sauna, freshwater fountain, several multi-sensory showers, a gym, an extensive relaxation area with refreshments and access to the fresh air.
  • Take a swim in our indoor pool or soak up the sun on the luxurious loungers waiting for you in the relaxation area and our courtyard.
  • Spa treatments, a jacuzzi, solarium and foot baths are available for a surcharge.
  • The gym provides an ideal opportunity for an energising workout.